General Terms

User Eligibility

Use of Lumnora services requires that you are legally competent to enter into binding contracts under Singapore law.

Users must be at least 18 years old or have parental consent if younger.

Services must be used lawfully and not for any unauthorized or illegal purposes.

Lumnora services are intended for use within Singapore and may have restrictions in other jurisdictions.

Account Terms

To access certain Lumnora services, you may be required to create an account and provide accurate information.

You agree to keep your account information accurate, updated, and confidential.

You are responsible for safeguarding your account credentials and restricting access.

Accounts are personal and may not be transferred or assigned without prior permission.

Notify Lumnora immediately if you believe your account has been compromised.

Lumnora reserves the right to suspend or terminate accounts for violations of these terms.

Service Provision

Lumnora provides AI software development, integration, and related support services based on agreed project scopes.

We may modify or update services to improve functionality and compliance with applicable regulations.

While we strive to maintain uninterrupted service, availability is subject to maintenance and other factors beyond our control.

User Rules

Users must adhere to the following rules when accessing Lumnora services.

• Do not use services for unauthorized data collection or messages.
• Refrain from transmitting harmful or malicious content or code.
• Respect intellectual property rights associated with Lumnora products.
• Abide by all applicable Singapore laws and industry regulations.
• Avoid attempts to disrupt or interfere with service operations.
• Do not attempt unauthorized access to Lumnora systems or accounts.
• Provide accurate data and use the services in good faith.

User-Generated Content

Users may submit content as part of utilizing Lumnora’s AI services, subject to the following provisions.

Users retain ownership of content they submit but grant Lumnora a license to use it for service delivery.

This license is non-exclusive, royalty-free, and worldwide for the duration necessary to provide services.

Users are responsible for ensuring their content complies with laws and does not infringe third-party rights.

Lumnora reserves the right to remove content that violates terms or is deemed inappropriate.

Intellectual Property

All intellectual property related to Lumnora’s software and services remains the property of Lumnora or its licensors.

• Do not copy, modify, or distribute Lumnora’s intellectual property without authorization.
• Prohibited from reverse engineering or decompiling software components.
• Respect all activity, patents, and copyrights involved in Lumnora services.

Paid Services

Certain advanced AI integration and development solutions are offered as paid services under specified terms.

Service prices are clearly outlined in service agreements and may be subject to applicable taxes.

Payments must be made according to agreed schedules via designated payment methods.

Subscription services are billed periodically until canceled by the user under the terms specified.

Refunds are handled on a case-by-case basis in accordance with the payment terms outlined.

Users may cancel subscriptions following the procedure described in their service agreement.

Users are responsible for any taxes associated with their use of paid services.

Lumnora reserves the right to adjust prices, providing notice to users as required.

Failure to remit payments may result in suspension or termination of paid services.

Disclaimer

Lumnora provides services on an 'as is' basis and disclaims liabilities for any indirect or consequential damages.

Limitation of Liability

To the fullest extent permitted by law, Lumnora’s liability is limited to the amount paid for services in question.

Third-Party Services

Lumnora may incorporate third-party services, and we do not control or endorse their terms or content.

Termination

Either party may terminate service agreements under specified conditions outlined in the contract.

Upon termination, users must cease use of services and delete any proprietary software as directed.

Privacy Compliance

Use of Lumnora services is subject to our Privacy Policy which outlines data collection and protection practices.

Communication

We communicate important service information through provided contact details; users should keep these updated.

Changes to Terms

Lumnora may amend these Terms from time to time, with updates posted on our website and, if significant, notified to users.

Governing Law

These Terms are governed by the laws of Singapore and any disputes will be resolved within its jurisdiction.

Dispute Resolution

Disputes arising from service use shall endeavor to be resolved amicably, with arbitration or legal proceedings as necessary.